Payment Policy – Freezchnie

Effective Date: 05/01/2025
Contact Information:
Phone: (814) 432-3719
Email: info@freezchnie.com
Address: 53 Monroe St, Franklin, Pennsylvania
Website: freezchnie.com

At Freezchnie, we are dedicated to providing our customers with a secure, convenient, and straightforward payment process. Whether you’re purchasing a luxury wristwatch for yourself or as a gift, our payment policy ensures that your transaction is safe and processed efficiently. Please review the following details about the payment methods we accept and the procedures we follow.

1. Accepted Payment Methods

We offer several payment methods to ensure that you can pay in the most convenient way for you. Our supported methods include:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. These payments are securely processed through our trusted payment gateway.

  • PayPal: Pay with PayPal, a trusted online payment service that allows you to securely link your credit or debit card or PayPal balance for a quick, easy checkout.

  • Apple Pay & Google Pay: We accept payments through mobile payment services, including Apple Pay and Google Pay, for customers who prefer to use their smartphones for secure transactions.

  • Gift Cards: If you have a Freezchnie gift card, you can redeem it as a payment method during checkout. Gift cards can be used to cover the full order amount or a partial amount.

  • Financing: For qualified customers, we offer financing options through Klarna and Afterpay. These services allow you to split your payment into 4 interest-free installments, making it easier to manage your purchase.

2. Payment Security

We prioritize your security during the payment process. All transactions on our website are encrypted using SSL (Secure Socket Layer) technology to protect your personal and payment information. Our payment processor complies with the highest security standards, ensuring that your data is safe.

  • PCI Compliance: Our website complies with the Payment Card Industry Data Security Standards (PCI-DSS) to ensure the protection of your payment information.
  • Encrypted Payments: All credit card and debit card information is encrypted and never stored on our servers.

3. Order Verification

To help prevent fraud and ensure the safety of your transactions, we may occasionally request additional verification information before processing an order. This can include confirming your identity or billing address. These checks typically won’t delay your order but are designed to protect both you and us from unauthorized transactions.

  • Fraud Prevention: If we suspect any irregularities or fraudulent activity, we may hold or cancel the order to investigate further.

4. Sales Tax

Sales tax will be added to orders based on your shipping address. The applicable tax rate will be calculated automatically during checkout. The sales tax rate may vary depending on your state or country.

  • Domestic Orders: Sales tax is applied in states where we are required by law to collect it.
  • International Orders: Customers are responsible for any customs duties or import taxes that may apply in their country.

5. Promo Codes and Discounts

We offer various promotions and discounts on our website. If you have a valid promo code, you can enter it during checkout to apply the discount to your order.

  • Promo Code Terms: Each promotion comes with specific terms and conditions, including expiration dates and product exclusions. Please make sure to read the terms before using the code.
  • Limitations: Promo codes cannot be applied to past orders and cannot be combined with other promotions.

6. Billing Address

The billing address entered during checkout must match the address associated with the payment method you are using. This is to prevent fraudulent transactions and ensure your payment is processed correctly. Any discrepancies between your billing address and payment method may result in delays or cancellations of your order.

7. Refunds and Returns

If you are eligible for a refund, it will be processed according to the payment method used. Refunds will typically be issued within 5-7 business days after we receive your returned item.

  • Financing Refunds: If you used financing options like Klarna or Afterpay, your refund will be processed according to the provider’s terms.

8. Customer Support

If you have any questions about payment methods, billing issues, or need assistance with your order, our customer support team is here to help.

We strive to provide a smooth and secure shopping experience for all of our customers. Thank you for choosing Freezchnie!