Sales Policy 

Effective Date: 05/01/2025

Welcome to Freezchnie Watches, where precision and style meet. Our sales policy is designed to ensure a seamless shopping experience while maintaining our commitment to delivering exceptional quality and customer satisfaction. By making a purchase from Freezchnie Watches, you agree to the terms outlined below.

1. General Sales Policy

At Freezchnie Watches, we strive to provide our customers with a smooth and hassle-free shopping experience. Our collection of high-end, precision-engineered watches is available for purchase exclusively through our official website, freezchnie.com. Our team is dedicated to delivering the highest standards of service and ensuring that you are completely satisfied with your purchase.

2. Order Placement

When you place an order on Freezchnie Watches, you are entering into a legal contract. By completing the checkout process, you confirm that the information provided is accurate, including billing details, shipping address, and payment method.

  • Availability: All products listed on our website are subject to availability. If an item is out of stock, we will notify you via email and offer alternative solutions, including the option to backorder or select a similar item.

  • Order Confirmation: After placing your order, you will receive an order confirmation email containing the details of your purchase. Please keep this confirmation for your records.

3. Payment Methods

We accept various payment methods, including but not limited to credit/debit cards, PayPal, and other online payment solutions. All payments are processed through secure, encrypted gateways to ensure your information is protected.

  • Currency: All transactions are processed in USD (United States Dollar), unless otherwise specified.

  • Sales Tax: Sales tax is applicable on orders depending on the shipping destination. The applicable sales tax will be calculated and displayed during checkout.

4. Shipping & Delivery

We are committed to providing timely delivery of your Freezchnie Watches. Our team works diligently to ensure your order reaches you in the shortest time possible.

  • Domestic Shipping: We offer standard and expedited shipping within the United States. Shipping costs are calculated based on your order size, weight, and delivery address.

  • International Shipping: We also offer international shipping. Please note that additional customs duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer.

  • Shipping Confirmation: Once your order has been shipped, you will receive an email with tracking information.

  • Shipping Delays: While we aim to meet all delivery timelines, unforeseen delays may occur. Freezchnie Watches is not responsible for any delays caused by carriers or customs procedures.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your Freezchnie Watch, we offer returns and exchanges under the following conditions:

  • Return Period: You have 30 days from the date of purchase to initiate a return or exchange.

  • Condition of Items: The item must be in new, unused, and unworn condition, with all original packaging and tags intact.

  • Return Process: To initiate a return or exchange, please contact our customer service team at info@freezchnie.com or call (814) 432-3719. We will provide you with a return authorization and instructions on how to send the item back.

  • Refunds: Once we receive the returned item, we will process your refund to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

  • Exchanges: If you would like to exchange your item for another product, please let us know, and we will guide you through the exchange process.

6. Warranty

Freezchnie Watches come with a standard 2-year warranty from the date of purchase. Our warranty covers manufacturing defects, but does not cover damage caused by misuse, accidents, or normal wear and tear.

For warranty claims or any concerns regarding the functionality of your Freezchnie Watch, please contact us at info@freezchnie.com or call our customer service hotline at (814) 432-3719.

7. Customer Support

At Freezchnie Watches, we are committed to providing exceptional customer service. If you have any questions or concerns about your order, shipping, or products, please do not hesitate to reach out to us:

  • Email: info@freezchnie.com
  • Phone: (814) 432-3719
  • Address: 53 Monroe St, Franklin, Pennsylvania

Our customer support team is available Monday through Friday, from 9 AM to 5 PM EST. We aim to respond to all inquiries within 24-48 hours.

8. Privacy & Security

We respect your privacy and are committed to protecting your personal information. Please read our Privacy Policy for more details on how we collect, use, and protect your data.

By shopping with Freezchnie Watches, you acknowledge that you have read and agreed to the terms and conditions outlined in this Sales Policy. We thank you for choosing Freezchnie Watches and look forward to serving you with the highest level of quality and service.

Visit us at freezchnie.com to explore our full range of timepieces.